§ FAQ
Frequently asked questions

Everything you might want to know.

Five sections, organised by topic. If you can't find what you're looking for, write to support@welyon.com — a person on the team will reply within five business days.

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A diagnostic investigation series
§ 01 · H. pylori basics
    What is H. pylori?

    Helicobacter pylori is a gram-negative bacterium that colonises the gastric mucosa — the lining of the stomach. It infects approximately 44% of the global population, making it one of the most prevalent chronic bacterial infections in humans.

    Most infected individuals carry it for decades without knowing. H. pylori does not typically cause the stomach pain, nausea, or heartburn people associate with ulcers. The most common presentation is no gastrointestinal symptoms at all — just a bacterium quietly colonising the stomach while producing systemic downstream effects through iron depletion, B12 interference, immune dysregulation, and chronic inflammation.

    Why it matters beyond the stomach H. pylori is not just a gastric condition. The peer-reviewed literature documents associations with iron deficiency anemia, B12 deficiency, chronic fatigue, brain fog, thyroid autoimmunity, insulin resistance, chronic urticaria (hives), and rosacea. These associations are the subject of Welyon's eight investigation guides.
    Does H. pylori always cause symptoms?

    No — and this is the central diagnostic problem. Approximately 80% of H. pylori-infected individuals have no gastrointestinal symptoms. The infection causes chronic low-grade gastritis that produces no pain in the vast majority of carriers.

    The downstream effects — iron deficiency, B12 depletion, fatigue, brain fog, thyroid antibodies, metabolic disruption, hives, rosacea — develop silently over years. When a patient presents to a physician with fatigue and low ferritin but no heartburn, H. pylori is simply not on the diagnostic radar. This is the diagnostic gap Welyon's series is designed to close.

    Is H. pylori contagious?

    Yes. H. pylori is transmitted person-to-person, primarily via the fecal-oral route — contaminated water, food handled by an infected person, or close contact with a carrier. It is most commonly acquired in childhood, when hygienic barriers are lower.

    In households where one person tests positive, other family members — particularly those who shared childhood living conditions — may also carry the infection. If you test positive, it is reasonable for immediate family members, especially partners and children, to discuss testing with their physician.

    Reinfection after successful eradication is possible but relatively uncommon in developed countries — approximately 2–3% per year. Rates are higher in regions with limited sanitation infrastructure.

    How do I get tested for H. pylori?

    There are three reliable methods for detecting active H. pylori infection:

    • Stool antigen test: Detects H. pylori proteins (antigens) in stool. Sensitivity and specificity both above 90%. Can be done at home with a direct-to-consumer kit. The preferred method for initial screening outside a clinical setting.
    • Urea breath test (UBT): Highly accurate (sensitivity and specificity both above 95%). Requires a brief clinic visit. You drink a solution containing labelled urea — if H. pylori is present, the bacterium metabolises it and the byproduct appears in your exhaled breath.
    • Endoscopic biopsy: The most invasive method, typically only used when endoscopy is being done for another reason.
    Blood antibody tests are not recommended for active infection Blood tests detect past exposure, not current infection, and cannot distinguish between a resolved and an active infection. If your physician suggests a blood test, ask specifically for the stool antigen test or urea breath test instead.
    How is H. pylori treated?

    Standard treatment for H. pylori in the United States is a 10–14 day antibiotic course. The 2024 American College of Gastroenterology (ACG) guideline recommends bismuth quadruple therapy as the first-line approach — clarithromycin triple therapy has been deprecated due to rising antibiotic resistance exceeding 30% in many US regions.

    Eradication rates with guideline-concordant therapy: approximately 84–87% on an intention-to-treat basis and 95–96% in fully adherent patients. Treatment should always be confirmed by a follow-up stool antigen or urea breath test at least 4 weeks after completing the course, under correct washout conditions.

    Welyon's Foundation Protocol offers a physician-supervised supplement-based approach for patients who have failed or cannot tolerate antibiotic eradication, or who wish to pursue a supplement-based pathway alongside standard care.

§ 02 · The investigation guides
    What are the H. pylori Investigation Guides?

    The Investigation Guides are a series of eight peer-referenced digital publications — each focused on one of the documented systemic associations between H. pylori and a specific condition. The eight conditions are: iron deficiency, chronic fatigue, brain fog, thyroid autoimmunity, chronic hives (urticaria), metabolic dysfunction, B12 deficiency, and rosacea.

    Each guide covers:

    • The condition itself — what it is, how it's diagnosed, why it's missed
    • The specific biological mechanisms by which H. pylori drives or perpetuates it
    • What the peer-reviewed evidence shows (meta-analyses, RCTs, systematic reviews)
    • The diagnostic gap — why physicians don't routinely connect the two
    • What recovery looks like following H. pylori eradication
    • Practical next steps: what to ask your physician, how to read your results, how to track recovery

    A free overview guide (Digital Guide № 09) covers all eight associations in one document — a good starting point if you're not yet sure which condition is most relevant to you.

    Who writes the guides?

    The guides are written by the Welyon research team. Every factual claim about H. pylori associations is supported by peer-reviewed citations listed in the endnotes of each guide, with full reference details available at welyon.com. Key references include published meta-analyses and randomised controlled trials — the highest evidence tier in clinical research.

    Evidence transparency. Where the evidence for a connection is strong, we say so. Where it is emerging or mixed, we say that too. The goal is not to oversell associations but to explain ones that are routinely missed in clinical practice despite being documented in the scientific literature.

    Commercial interest disclosure Welyon produces the testing kit and the Foundation Protocol referenced in these guides. We disclose this on every guide cover, every checkout page, and throughout this site. The guides remain the same whether or not you proceed to purchase anything.
    What does "Evidence Tier: Strong" mean?

    Each guide is graded using a single evidence rubric applied identically across the series:

    • Strong: The association is supported by multiple randomised controlled trials and/or systematic reviews. This is the gold standard of clinical evidence — the same standard used in clinical guideline development.
    • Moderate: The association is supported by observational studies and case series with mechanistic plausibility, but large-scale RCTs are limited or mixed.
    • Emerging: Mechanistic data and preliminary clinical data exist, but the connection is not yet fully established in the peer-reviewed literature.

    The iron deficiency and B12 deficiency guides carry a Strong evidence tier. The thyroid, chronic fatigue, and rosacea guides carry Moderate or Emerging ratings, which the guides state explicitly.

    Which guide should I start with?

    Start with the free overview guide if you are new to H. pylori or unsure which condition is most relevant to you. It covers all eight associations in one document — mechanisms, evidence tier, and what testing looks like for each.

    If you have a specific condition that isn't responding to conventional treatment, go directly to the guide for that condition. Each guide is written to stand alone — you don't need to read others first.

    The guide library shows all eight, with a short description of the mechanism and the evidence tier for each.

    Do I need to buy the test kit to read the guides?

    No. The investigation guides are standalone educational publications. You can purchase and read any guide without ever buying the test kit or the Foundation Protocol. The guides tell you how to access H. pylori testing through your own physician if you prefer — the Welyon kit is one option, not the only option.

§ 03 · Testing
    What is the Welyon test kit?

    The Welyon test kit is a direct-to-consumer H. pylori stool antigen test. It uses the same laboratory methodology as physician-ordered tests — a CLIA-certified lab analyses the sample and detects H. pylori antigens in stool. No physician order is required.

    The process: Collect a small stool sample at home using the included collection materials. Mail it to the certified laboratory using the pre-paid shipping label. Receive your result digitally, typically within 3–5 business days.

    How accurate is the stool antigen test?

    The H. pylori stool antigen test has a sensitivity and specificity both above 90% in published validation studies. For comparison, the urea breath test reaches 95%+ and the blood antibody test is not recommended because it cannot distinguish past from active infection.

    The stool antigen test is the preferred non-invasive method for both initial diagnosis and confirmation of eradication in guidelines from the American College of Gastroenterology and the British Society of Gastroenterology.

    What does a positive result mean?

    A positive stool antigen result indicates active H. pylori infection — the bacterium is currently present and detectable in your gastrointestinal system. A positive result is not a diagnosis of any particular condition; it confirms an infection that may warrant treatment.

    What to do with a positive result:

    • Share the result with your physician and discuss eradication therapy. Current guidelines prefer bismuth quadruple therapy.
    • Establish a baseline iron panel and/or B12 level before starting any treatment — so you can compare before and after.
    • After completing treatment, confirm eradication with a follow-up stool antigen or urea breath test at least 4 weeks later, under correct washout conditions (no PPIs for 2 weeks, no antibiotics for 4 weeks).
    What if my test comes back negative?

    A negative stool antigen test, performed under the correct conditions (no PPIs for 2 weeks, no antibiotics for 4 weeks before the test), reliably rules out active H. pylori infection. If your symptoms persist despite a confirmed negative result, other causes should be investigated.

    Important washout note: Proton pump inhibitors (PPIs) and antibiotics can suppress H. pylori below detectable levels and produce false negative results. If you are taking either, follow the washout guidance above before testing — otherwise the result is not reliable.

    Can I get tested through my doctor instead?

    Yes — and if you have a physician who is willing to order the test, that is a perfectly reasonable option. Ask specifically for an H. pylori stool antigen test or urea breath test. The blood antibody test, which is sometimes offered as an alternative, is not recommended for diagnosing active infection.

    If your physician is unfamiliar with the H. pylori connection to your specific condition, the investigation guide for that condition includes practical scripts and language for requesting the test at your next appointment.

§ 04 · Foundation Protocol
    What is the Foundation Protocol?

    The Foundation Protocol is a physician-supervised supplement regimen in development at Welyon. It is designed to address H. pylori through five simultaneous mechanisms: biofilm disruption, antimicrobial pressure, efflux pump inhibition, physical bacterial removal, and mucosal repair.

    It is not a marketed supplement stack. Each ingredient in the protocol architecture is selected based on peer-reviewed clinical data on mechanism and dose. The protocol will be enrolled in a pre-registered observational study prior to commercial availability.

    Is the Foundation Protocol a replacement for antibiotics?

    No — and Welyon is explicit about this. The best available antibiotic protocols achieve eradication rates of approximately 84–87% in clinical practice. No nutraceutical protocol has been demonstrated in peer-reviewed head-to-head trials to match those rates.

    The Foundation Protocol is designed for three specific scenarios:

    • Patients who have failed one or more antibiotic eradication attempts
    • Patients who cannot tolerate antibiotic eradication due to side effects, allergy, or other contraindications
    • Patients who wish to pursue a supplement-based approach first, before proceeding to antibiotics — with physician oversight

    Physician involvement is recommended regardless of the approach chosen.

    When will the Foundation Protocol be available?

    The Foundation Protocol is currently in the final development phase. The waitlist is open — join at welyon.com/protocol to be notified when it becomes available. Waitlist members will receive priority access and be notified before public launch.

    The protocol will be registered on ClinicalTrials.gov prior to commercial availability. The registration ID and pre-specified primary endpoints will be published on the Foundation Protocol page.

    Is a physician involved in the Foundation Protocol?

    Yes. The Foundation Protocol is designed as a physician-supervised regimen, not a self-administered supplement programme. The protocol architecture specifies physician involvement at the testing, baseline, and monitoring stages. Welyon does not sell the protocol as a standalone product — it is part of a supervised care pathway.

§ 05 · Orders & refunds
    How are the guides delivered after purchase?

    Investigation guides are delivered digitally, immediately after payment confirmation. You will receive an email containing a secure download link. The PDF download link is active for 30 days and allows multiple downloads.

    If you do not receive your email within 10 minutes: Check your spam or promotions folder. If it is still missing, write to support@welyon.com with your order number — we will resend the link within one business day.

    What is your refund policy?

    Welyon offers a 14-day no-questions-asked refund on all digital guide purchases. Because guides are digital products and are delivered immediately, we ask that you provide a brief reason for the refund — not to gatekeep it, but to help us improve the content.

    Write to support@welyon.com with your order number and the word "refund" in the subject line. We process all refunds within 2 business days. Full details are on the Refund Policy page.

    Can I purchase multiple guides in a bundle?

    Bundle pricing is not currently available — each guide is sold individually. If you are interested in all eight guides, contact support@welyon.com and we will discuss the best approach for your situation. Practitioners seeking access to the full series for patient education should write to practitioners@welyon.com.

    Do I need a Welyon account to purchase?

    No. Purchases are processed through Lemon Squeezy, our payment and delivery partner. You do not need to create a Welyon account — you can check out as a guest. Your download link is sent to the email address you provide at checkout.

    Is my payment information secure?

    Yes. All payments are processed by Lemon Squeezy, a PCI-DSS compliant payment platform. Welyon does not store, process, or have access to your card details at any point in the transaction. Lemon Squeezy handles all payment security and tax compliance.

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